Help Centre
Order Enquiries
Returns and Refunds
- Can I swap size?
- I have a faulty product
- Can I return my item purchased online to the store?
- I cant get back to the store, how do I return my purchase?
- How do I return something?
- How do I check the status of my return?
- How long do I have to return something?
- Why has my return not been refunded?
- Do you have spare parts?
- What is you Returns Policy?
- Can I return an item if I don't like it?
- How long do I have to return an unused item? I am aware for the next 3 weeks in Chamonix and won't be able to return the item until after that.
- How long will a Refund take?
- How long does an exchange take?
- I received a faulty product what should I do?
- How should I send goods back to Surfanic?
- Do I have to pay a restocking charge that I have seen listed on some other websites?
- Can I get a refund if the item is the wrong size/or not quite what I thought?
- I've just got back from 2 weeks in Salt Lake, but unfortunately the jacket I ordered wasn't quite the right size, I didn't take it with me, but I have now had it for 6 weeks, is there anything you can do?
- The item that I would like to exchange my order for is showing as out of stock, can I get a refund now and wait for the item to come back into stock?
- I bought a jacket in the Castleford store, but I have changed my mind, can I sent it back for a refund?
- I've had a Surfanic jacket for a year, but I think it may have a small fault with the inside pocket, is there any sort of guarantee? I'm sure it probably doesn't cover a jacket this old, but I thought I would ask.
Delivery
- Do you deliver to BFPO addresses?
- Are you able to ship internationally?
- Can I collect from store?
- How much is delivery?
- How fast can I get my order?
- Some of my items are missing, where are they?
- I didn’t receive my next day order the next day
- How will my Next Day Order be delivered?
- I was not home when my order was delivered, what happens?
- No Sign of my order?
- Can I pickup my order direct from Surfanic?
- I live in Argyll and Bute, am I still able to order?
- Do you deliver outside of the UK?
Stock Enquiries
Shopping with Surfanic
- Can I place my order over the phone?
- How do I know you website is secure?
- Do you have the full range online?
- Do you have any stores where I can see the range?
- Am I able to order over the telephone?
- Am I able to add extra items to my order before it despatches?
- Can I order a Gift Voucher?
- I had a Voucher code but I did not enter it?
- My Order is showing as cancelled or awaiting payment?
- I don't know what size I need to buy, do you have a conversion chart that I can look at to help me decide?
- Are all the brands available on the site the same fit and sizing? I can't decide which jacket I like most but want it to be a baggy fit.
- We have just come back from our ski trip and wore Surfanic everyday. The jacket was immense and we want to write a review. Can we put this on your site?
Price Match
Sizing
Advice
- Are ski jackets waterproof?
- What do I wear under a ski jacket?
- Do I need to wear loads of layers?
- Will I be warm enough?
- What do I need for a first time ski trip?
- Do I buy my regular size clothing, or do I need to go up a size?
- Will my base layers last a week?
- How many pairs of socks do I need for a weeks skiing?
- Are Surfanic jackets Ski or Snowboard jackets?
- Do I have to wear specific ski baselayers, or can I just wear a t-shirt as a base layer?
- I wear glasses, can I still wear goggles?
- Gloves or Mitts?
Checkout and Payments
Partner Opportunities
- I run a local dry slope, can I buy in bulk from you, as I would like to use Surfanic as the hire gear?
- Do you offer sponsorship opportunities?
- I run a blog site discussing the latest trends in the snow sports market. I would like to advertise your brand, do you run an affiliate scheme?
- My wife and I run a small winter sports store in Aviemore, and would like to stock Surfanic, who do we need to talk to?