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Delivery

Shipping and Deliveries

Surfanic International Ltd. aims to deliver all items within an acceptable timeframe. However, there may be circumstances beyond Surfanic International Ltd. reasonable control which may cause delay. In such circumstances Surfanic International Ltd. will endeavour to deliver the goods as quickly as possible or resend the goods if they are declared lost in the post.

Any order placed after 2.00pm may not be shipped until the next working day. Any orders placed after 2.00pm on Friday will be dispatched on the following Monday. Please note Surfanic International Ltd. classify a working day as Monday-Friday 9.00am-5pm (excluding Bank Holidays). Deliveries may require a signature on arrival.

If your parcel does not arrive within an acceptable time frame please contact us at customer.services@surfanic.com. Our site is only intended for use by people resident in the United Kingdom and we therefore reserve the right to not accept orders from individual's resident elsewhere.

Roller Bag deliveries - Due to the size of these bags, deliveries can take 2 to 3 working days. Tracking is not always available however if you log into your account you can see when the order was despatched.  You can also call our customer support team on 01702 560220.

Tog24 Products - In order to be able to offer the best range of products available, some goods may need to be despatched from a second warehouse facility. As of 1st August 2015, all Tog24 products will now be shipped from Tog24's warehouse directly. Deliveries made from Tog24 will still be despatched using the method selected at the checkout, but will arrive in a separate delivery to any other items ordered.

Domestic Shipping Costs

 Royal Mail
Standard
Royal Mail
Express
Guaranteed Next Day (FedEx)
Order Value
£0 - £49.99

Estimated
2 - 3
Working days

Estimated
1 - 2
Working days

Next Day
(Working Day)
UK Mainland £3.99 £6.99 £7.99
Tracked YES YES YES
Signature required NO NO YES

 

 Royal Mail
Standard
Royal Mail
Express
Guaranteed Next Day (FedEx)
Order Value
£49.99- £99.99

Estimated
2 - 3
Working days

Estimated
1 - 2
Working days

Next Day
(Working Day)
UK Mainland £2.99 £5.99 £6.99
Tracked YES YES YES
Signature required NO  NO YES

 

 Royal Mail
Standard
Royal Mail
Express
Guaranteed Next Day (FedEx)
Order Value
£99.99 - £149.99

Estimated
2 - 3
Working days

Estimated
1 - 2
Working days

Next Day
(Working Day)
UK Mainland £0.00 £4.99 £5.99
Tracked YES YES YES
Signature required NO NO YES

 

 Royal Mail
Standard
Guaranteed Next Day (FedEx)
Order Value
Over £149.99

Estimated
2 - 3
Working days

Next Day
(Working Day)
UK Mainland FREE £4.99
Tracked YES YES
Signature required NO YES

 

International Shipping Costs

Customs & import tax:
Please be advised that for international deliveries (Non United Kingdom), there may be taxes, fees or other charges that you will be expected to pay on import. We recommend that you check with your local customs office before placing an order these charges vary from country to country. We do not have any control over these charges and all fees must be paid by the customer to complete the import process.

If these local import and custom charges are refused or not paid by you, then the item could be returned to Surfanic or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Surfanic.

 Order ValueInternational
DPD
International
DHL Economy
International
DHL Express
Transit TimesTransit times will be calculated at checkout once delivery address has been specified.
Austria £0.00 - £99.99 £14.99 £17.99 £49.99
£100.00 - £249.99 £12.99 £14.99 £49.99
£250.00 or more FREE FREE £49.99
Belgium £0.00 - £99.99 £14.99 £14.99 £29.99
£100.00 - £249.99 £12.99 £12.99 £29.99
£250.00 or more FREE FREE £29.99
Bulgaria £0.00 - £99.99 £24.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £14.99 £49.99
£250.00 or more FREE FREE £49.99
Croatia £0.00 - £99.99 £22.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £17.99 £49.99
£250.00 or more FREE FREE £49.99
Cyprus £0.00 - £99.99 - - £49.99
£100.00 - £249.99 - - £49.99
£250.00 or more - - £49.99
Czech Republic, The £0.00 - £99.99 £14.99 £17.99 £49.99
£100.00 - £249.99 £12.99 £14.99 £49.99
£250.00 or more FREE FREE £49.99
Denmark £0.00 - £99.99 £14.99 £16.99 £49.99
£100.00 - £249.99 £12.99 £14.99 £49.99
£250.00 or more FREE FREE £49.99
Estonia £0.00 - £99.99 £19.99 £19.99 £49.99
£100.00 - £249.99 £14.99 £17.99 £49.99
£250.00 or more FREE FREE £49.99
Finland £0.00 - £99.99 £22.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £17.99 £49.99
£250.00 or more FREE FREE £49.99
France £0.00 - £99.99 £14.99 £14.99 £34.99
£100.00 - £249.99 £12.99 £12.99 £34.99
£250.00 or more FREE FREE £34.99
Germany £0.00 - £99.99 £14.99 £14.99 £39.99
£100.00 - £249.99 £12.99 £12.99 £39.99
£250.00 or more FREE FREE £39.99
Greece £0.00 - £99.99 £24.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £17.99 £49.99
£250.00 or more FREE FREE £49.99
Hungary £0.00 - £99.99 £22.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £17.99 £49.99
£250.00 or more FREE FREE £49.99
Iceland £0.00 - £99.99 £49.99 - £54.99
£100.00 - £249.99 £49.99 - £54.99
£250.00 or more £25.00 - £54.99
Ireland £0.00 - £99.99 £14.99 £14.99 -
£100.00 - £249.99 £12.99 £12.99 -
£250.00 or more FREE FREE -
Italy £0.00 - £99.99 £14.99 £17.99 £49.99
£100.00 - £249.99 £12.99 £14.99 £49.99
£250.00 or more FREE FREE £49.99
Latvia £0.00 - £99.99 £24.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £17.99 £49.99
£250.00 or more FREE FREE £49.99
Lithuania £0.00 - £99.99 £24.99 - £79.99
£100.00 - £249.99 £19.99 - £79.99
£250.00 or more FREE - £79.99
Luxembourg £0.00 - £99.99 £14.99 £14.99 £29.99
£100.00 - £249.99 £12.99 £12.99 £29.99
£250.00 or more FREE FREE £29.99
Netherlands, The £0.00 - £99.99 £14.99 £14.99 £29.99
£100.00 - £249.99 £12.99 £12.99 £29.99
£250.00 or more FREE FREE £29.99
Norway £0.00 - £99.99 £49.99 £39.99 £69.99
£100.00 - £249.99 £49.99 £39.99 £69.99
£250.00 or more £25.00 £25.00 £69.99
Portugal £0.00 - £99.99 £22.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £17.99 £49.99
£250.00 or more FREE FREE £49.99
Romania £0.00 - £99.99 £24.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £14.99 £49.99
£250.00 or more FREE FREE £49.99
Slovakia £0.00 - £99.99 £14.99 £17.99 £49.99
£100.00 - £249.99 £12.99 £14.99 £49.99
£250.00 or more FREE FREE £49.99
Slovenia £0.00 - £99.99 £22.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £17.99 £49.99
£250.00 or more FREE FREE £49.99
Sweeden £0.00 - £99.99 £22.99 £19.99 £49.99
£100.00 - £249.99 £19.99 £17.99 £49.99
£250.00 or more FREE FREE £49.99
Switzerland £0.00 - £99.99 £34.99 £34.99 £49.99
£100.00 - £249.99 £34.99 £34.99 £49.99
£250.00 or more £25.00 £25.00 £49.99
Turkey £0.00 - £99.99 - - £59.99
£100.00 - £249.99 - - £59.99
£250.00 or more - - £59.99
Ukraine £0.00 - £99.99 £24.99 - £59.99
£100.00 - £249.99 £22.99 - £59.99
£250.00 or more FREE - £59.99

Currently we are only able to ship to the following locations:- Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Kingdom and Ukraine

Free Postage Offers

Surfanic International Ltd. reserve the right to amend this offer at any time and without prior notice.

Surfanic International Ltd. aims to deliver all items within an acceptable timeframe. However, there may be circumstances beyond Surfanic International Ltd. reasonable control which may cause delay. In such circumstances Surfanic International Ltd. will endeavour to deliver the goods as quickly as possible or resend the goods if they are declared lost in the post.

Any order placed after 2.00pm may not be shipped until the next working day. Any orders placed after 2.00pm on Friday will be dispatched on the following Monday. Please note Surfanic International Ltd. classify a working day as Monday-Friday 9.00am-5pm (excluding Bank Holidays). Deliveries may require a signature on arrival.

If your parcel does not arrive within an acceptable time frame please contact us at customer.services@surfanic.com. Our site is only intended for use by people resident in the United Kingdom and we therefore reserve the right to not accept orders from individual's resident elsewhere.

Roller Bag deliveries - Due to the size of these bags, deliveries can take 2 to 3 working days. Tracking is not always available however if you log into your account you can see when the order was despatched.  You can also call our customer support team on 01702 560220.

Tog24 Products - In order to be able to offer the best range of products available, some goods may need to be despatched from a second warehouse facility. As of 1st August 2015, all Tog24 products will now be shipped from Tog24's warehouse directly. Deliveries made from Tog24 will still be despatched using the method selected at the checkout, but will arrive in a separate delivery to any other items ordered.

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Surfanic International Ltd