Keep Warm With Surfanic

Terms and Conditions

Surfanic International Ltd is completely dedicated to your total satisfaction. If you wish to make any suggestions, or feel our service could be improved in any way, please contact us in writing using the details below. We value your feedback and look forward to receiving your suggestions and comments.

Pants for a £1

Offer Valid till Tuesday 25th October 2016. Offer cannot be used in conjunction with any other offer, discount or special promotion and applies to full price Surfanic Jackets only, with a correspondingly flagged pair of Surfanic pants. Please note, ONLY ONE PAIR of Ski Pants can be purchased for £1 with each full price jacket bought. Surfanic reserve the right to change this offer or pricing at any time and without prior notice. For all queries, please contact customer.services@surfanic.com

Newsletter Sign Up Voucher

Offer Valid for 6 weeks from date of code issue. Offer cannot be used in conjunction with any other offer, discount or special promotion. Please note, Tog24, Hi-tec and Saltrock products are excluded from this promotion. Surfanic reserve the right to change this offer or pricing at any time and without prior notice. For all queries, please contact customer.services@surfanic.com

Our Contact details:

Surfanic International Ltd.
The Ice House
1 Fleethall Road
Rochford
Essex
SS4 1NF

Email: customer.services@surfanic.com

VAT Number - 718749984

Payment Methods

Credit/Debit Card payments can be made using Visa, Mastercard, Switch, Solo, Visa Debit and Maestro.

We are unable to accept cheques, cash, or postal orders. It is imperative that you provide the cardholder's name as it is shown on the card, and the address exactly as it appears on the card statement.

Pay for your item in just a few clicks with PayPal, a leader in secure online payments. No PayPal account required. If you have one already, check out quickly – with no need to enter your debit or credit card details. Orders placed using Paypal may be subject to additional security checks and therefore we cannot guarantee delivery time frames.

No responsibility can be taken by Surfanic International Ltd. for incorrect, or incomplete details submitted on the website. Orders without this information may not be successfully processed.

Card fraud is illegal and perpetrators will be prosecuted in all instances.

Payment Card Security

We use Sagepay Payment Provider to give added security for you when making a purchase. We do not hold your credit card details in any form whatsoever.  Any other personal details you provide are encrypted using SSL (secure socket layer) security with 128bit encryption to ensure that your details remain secure.  Privacy Policy information gathered as a result of your visit, or placing an order on this site, will not be divulged to any third party except for purposes of delivering goods.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

During security checks we may ask for additional information or documentation to help support the data you have supplied.

Contract

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have accepted your order (the Acceptance Confirmation) The contract between us (Contract) will only be formed when we send you the Acceptance Confirmation.

The Contract will relate only to those Products we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the acceptance of such Products has been confirmed in a separate Acceptance Confirmation.

Any drawings, photographs, descriptions or advertising we issue, and any photographs, descriptions or illustrations contained on our site, are issued or published solely to provide you with an approximate idea of the Products they describe. They do not form part of the Contract between you and us or any other contract between you and use for the sale of the Products.

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Cookie Legislation

For information on the way cookies are used on this site please visit cookie legislation

Discounts and Offers

Saving money is a good thing. Please remember that applied promotion codes/discount codes, cannot be used retrospectively on orders and may not be redeemed for cash. Some discounts may only be applied to sale-priced items (regular-priced items may be excluded) or vice versa. 

Only one promotion can be applied per order. The last code you enter will be the one that gets applied. Double discounts are not permitted on this site.  If a double discount is applied we will contact you regarding this and refund the order.

Surfanic International Ltd. aims to deliver all items within an acceptable timeframe. However, there may be circumstances beyond Surfanic International Ltd. reasonable control which may cause delay. In such circumstances Surfanic International Ltd. will endeavour to deliver the goods as quickly as possible or resend the goods if they are declared lost in the post.

Any order placed after 2.00pm may not be shipped until the next working day. Any orders placed after 2.00pm on Friday will be dispatched on the following Monday. Please note Surfanic International Ltd. classify a working day as Monday-Friday 9.00am-5pm (excluding Bank Holidays). Deliveries may require a signature on arrival.

If your parcel does not arrive within an acceptable time frame please contact us at customer.services@surfanic.com. Our site is only intended for use by people resident in the United Kingdom and we therefore reserve the right to not accept orders from individual's resident elsewhere.

Roller Bag deliveries - Due to the size of these bags, deliveries can take 2 to 3 working days. Tracking is not always available however if you log into your account you can see when the order was despatched.  You can also call our customer support team on 01702 560220.

Tog24 Products - In order to be able to offer the best range of products available, some goods may need to be despatched from a second warehouse facility. As of 1st August 2015, all Tog24 products will now be shipped from Tog24's warehouse directly. Deliveries made from Tog24 will still be despatched using the method selected at the checkout, but will arrive in a separate delivery to any other items ordered.

Domestic Shipping Costs

  Royal Mail
2nd Class
Royal Mail
1st Class
Guaranteed Next Day (DHL)
Order Value
£0 - £49.99

Estimated
5 - 7
Working days

Estimated
2 - 3
Working days

Next Day
(Working Day)
UK Mainland £2.99 £3.99 £5.99
Tracked No No YES
Signature required N/A N/A YES

 

  Royal Mail
2nd Class
Royal Mail
1st Class
Guaranteed Next Day (DHL)
Order Value
£49.99- £99.99

Estimated
5 - 7
Working days

Estimated
2 - 3
Working days

Next Day
(Working Day)
UK Mainland £1.99 £2.99 £4.99
Tracked No No YES
Signature required N/A N/A YES

 

  Royal Mail
2nd Class
Royal Mail
1st Class
Guaranteed Next Day (DHL)
Order Value
£99.99 - £149.99

Estimated
5 - 7
Working days

Estimated
2 - 3
Working days

Next Day
(Working Day)
UK Mainland £0.99 £1.99 £3.99
Tracked No No YES
Signature required N/A N/A YES

 

  Royal Mail
2nd Class
Royal Mail
1st Class
Guaranteed Next Day (DHL)
Order Value
Over £149.99

Estimated
5 - 7
Working days

Estimated
2 - 3
Working days

Next Day
(Working Day)
UK Mainland Free DHL Upgrade Free DHL Upgrade Free DHL Upgrade
Tracked YES YES YES
Signature required YES YES YES

 

International Shipping Costs

 InternationalInternationalInternational
 

Estimated
5
Working days

Estimated
5
Working days

Estimated
5
Working days

Value £0 - £99.99 £100 - £249.99 Over £250
Cost £19.99 £14.99 FREE
Tracked YES YES YES

Proof Of Delivery

YES YES YES

Currently we are only able to ship to the following locations:- Belgium, Bulgaria, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Kingdom and Ukraine

Free Postage Offers

Surfanic International Ltd. reserve the right to amend this offer at any time and without prior notice.

Liability

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  1. strikes, lock-outs or other industrial action;
  2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  5. impossibility of the use of public or private telecommunications networks;
  6. the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Tax Charges

All adult garments have 20% VAT included in the prices quoted. Childrens garments have 0% VAT included in the prices quoted.

UK Returns Policy

Surfanic International Ltd is confident that you will be very happy with your purchase, however if you wish to return any item we will be happy to offer you a full refund or exchange.

  • All goods returned must be in a new and unused condition, and returned with the original proof of purchase.
  • Returned items must be received within 365 working days of delivery to qualify for a refund.
  • Return items received after 365 working days of delivery will not be refundable and will not be credited.  Extended for Christmas
  • Gift cards/vouchers cannot be returned or exchanged for cash
  • Please note goods purchased online at Surfanic.co.uk cannot be returned at any other Surfanic retailer.
  • Any product purchased from a Surfanic retailer must be returned to that original retailer for a refund or exchange in line with their individual policy.
  • Please note no other addressing or postage marks are needed on this return. The Post Office will not charge you for this Return.
  • Additional Information – This is an untracked return postage service and can take up to 10 business days. If the value of your return is over £150 we recommend paying for additional compensation protection at the post office. 

International Returns Policy

Surfanic International Ltd is confident that you will be very happy with your purchase, however if you wish to return any item we will be happy to offer you a full refund.

  • Customers are responsible for all return delivery costs unless an item has been delivered to you faulty or incorrectly.
  • If you have received an item that is faulty or sent incorrectly, please contact our customer services team via email (customer.services@surfanic.com) or phone +44 1702 560220.
  • We recommend items should be returned via a tracked delivery service to ensure your item arrives at Surfanic.
  • Surfanic cannot accept responsibility for items that are not returned by a recorded delivery courier.
  • Upon inspection of returned products Surfanic will issue a full refund to the payment method used for the purchase minus the original delivery charge.
  • Any products deemed to be used will not be refunded. 

All International Returns should be addressed to:

Surfanic Returns, Surfanic International Ltd., The Ice House, 1 Fleethall Road, Purdeys Ind Estate, Rochford, Essex, SS4 1NF, United Kingdom 

International Return Instructions

  1. Complete all the information on the returns note enclosed in your order.
  2. On the Invoice enclosed in your order, you will find a pre-printed returns label.
  3. Complete all the information regarding your return on the returns label.
  4. Attach this sticker to your package and place the completed returns note inside your parcel. If you have the ability to, we recommend taking a copy of this form for your records.
  5. Post the order back to Surfanic.  We recommend items should be returned via a tracked delivery service to ensure your item arrives at Surfanic. 

2 Year Guarantee

We guarantee all products purchased from Surfanic to be free of defects in materials or workmanship. We will replace products, which are shown to be faulty covering a period of two years from the date of purchase, provided that the alleged faulty product is returned to Surfanic where the goods were purchased accompanied by the original purchase receipt.

The product must not have been handled negligently or used otherwise than in accordance with its care instructions or recommended use, and/or any other party has not attempted repairs to the product. Replaced products are covered for the remainder of the original guarantee period only.

This guarantee does not apply to faults caused by natural wear and tear and does not infer any rights other than those expressly set out above. This guarantee does not cover any claims for consequential loss or damage. Your statutory rights are not affected.

To register your product with the 2 year guarantee please visit 2 Year Guarantee

Data Security

By registering any of your personal details with us, you are agreeing to allow us to contact you regarding any of our own products or services. We may pass your details to a third party unless otherwise indicated to by you.

Pricing

All prices shown are cash prices in sterling. We reserve the right to alter or amend these prices at any time and without prior notice.

Prices of goods displayed on Surfanic.co.uk may vary from prices displayed in any other authorised Surfanic retailer.

The price of any Products will be as quoted on our site, except in cases of obvious error.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Acceptance Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Registered Address 

Surfanic International Ltd, 
765 London Road, 
Westcliff on Sea, 
Essex, 
SS0 9SU

Vat Number - 718749984

Company Number - 03209799

Your Right of Cancellation

  1. You have the right to cancel the contract from the date the order was placed and up to fifteen working days after delivery, (beginning the day after delivery).
  2. To exercise your right of cancellation, you must provide us with written notice. You must do this by giving details of the goods ordered and (where appropriate) their delivery. You must write to us at: Surfanic International  Ltd. The Ice House, 1 Fleethall Road, Purdeys Ind Estate, Rochford, Essex, SS4 1NF or Send the information by email to: customer.services@surfanic.com
  3. Once you have notified us that you are cancelling the contract, you must return the goods to, Surfanic International Ltd. The Ice House, 1 Fleethall Road, Purdeys Ind Estate, Rochford, Essex, SS4 1NF. You are advised to send the goods by recorded delivery or other traceable means.
  4. Once you have notified us that you are cancelling the contract, we will refund or credit you as soon as possible (within 30 days). We will refund you for any sum that has been paid by you for the goods.
  5. You have a duty of care, under these terms, to take care of the goods so that they may be sold again as new. We will claim, from you, for the resulting loss in value for goods not kept so that they may be sold again as new.

Promotional Terms and Conditions

  1. By accepting any promotion you indicate acceptance of these rules together with any specific instructions and terms for such promotion which may be mentioned in any electronic messages, on the website, or communicated to you in any other way.
  2. All orders will be subject to our standard terms and conditions of purchase and product/service specific terms and conditions of use.
  3. Standard delivery charges may apply.
  4. Promotion cannot be used in conjunction with any other promotion unless otherwise stated.
  5. In the event of product returns or cancellations, refunds will be given for the amount of the original purchase less the discount received.
  6. We reserve the right to change promotion rules and withdraw the promotion at any time.
  7. This promotion is not available to any employees of Surfanic International Ltd.
  8. We shall not be liable to you if you suffer any financial loss or damage from our refusal to allow you to take part in the promotion or our withdrawal of the promotion or any failure or inability by you to use the promotion for any reason.

Keep Warm With Surfanic