0 Search

Returns

UK Returns

Surfanic are pleased to be able to offer you a no hassle free returns service.

If you wish to exchange an item, simply place an order for your required replacement on our website and return the initial item for a refund in full when it is received back in our warehouse. By doing this you can be assured that the replacement item you require is in stock, available for despatch, and will be received by you in the quickest timeframe possible.

Please click the link below:

Returns PDF
Returns PDF

UK Return Instructions

  1. Complete all the information on the returns note enclosed in your order
  2. Under your order details, you will find a free post returns label
  3. Complete all the information regarding your return on the returns sticker
  4. Attach this sticker to your package and place this completed returns note inside your parcel. If you have the ability to, we recommend taking a copy of this form for your records.
  5. Take the return package to your local post office. This will be sent back using our Freepost service which takes around 7 business days.
  6. Request a hand written receipt from the cashier at the post office as your proof of postage.

UK Returns Policy

Surfanic International Ltd is confident that you will be very happy with your purchase, however if you wish to return any item we will be happy to offer you a full refund or exchange.

  • All goods returned must be in a new and unused condition, and returned with the original proof of purchase.
  • Returned items must be received within 365 working days of delivery to qualify for a refund.
  • Return items received after 365 working days of delivery will not be refundable and will not be credited.  Extended for Christmas
  • Gift cards/vouchers cannot be returned or exchanged for cash
  • Please note goods purchased online at Surfanic.co.uk cannot be returned at any other Surfanic retailer.
  • Any product purchased from a Surfanic retailer must be returned to that original retailer for a refund or exchange in line with their individual policy.
  • Please note no other addressing or postage marks are needed on this return. The Post Office will not charge you for this Return.
  • Additional Information – This is an untracked return postage service and can take up to 10 business days. If the value of your return is over £150 we recommend paying for additional compensation protection at the post office. 

 

International Returns Policy

Surfanic International Ltd is confident that you will be very happy with your purchase, however if you wish to return any item we will be happy to offer you a full refund.

  • Customers are responsible for all return delivery costs unless an item has been delivered to you faulty or incorrectly.
  • If you have received an item that is faulty or sent incorrectly, please contact our customer services team via email (customer.services@surfanic.com) or phone +44 1702 560220.
  • We recommend items should be returned via a tracked delivery service to ensure your item arrives at Surfanic.
  • Surfanic cannot accept responsibility for items that are not returned by a recorded delivery courier.
  • Upon inspection of returned products Surfanic will issue a full refund to the payment method used for the purchase minus the original delivery charge.
  • Any products deemed to be used will not be refunded. 

All International Returns should be addressed to:

Surfanic Returns, Surfanic International Ltd., The Ice House, 1 Fleethall Road, Purdeys Ind Estate, Rochford, Essex, SS4 1NF, United Kingdom 

International Return Instructions

  1. Complete all the information on the returns note enclosed in your order.
  2. On the Invoice enclosed in your order, you will find a pre-printed returns label.
  3. Complete all the information regarding your return on the returns label.
  4. Attach this sticker to your package and place the completed returns note inside your parcel. If you have the ability to, we recommend taking a copy of this form for your records.
  5. Post the order back to Surfanic.  We recommend items should be returned via a tracked delivery service to ensure your item arrives at Surfanic. 
Newsletter Sign up to get all the latest news and exclusive offers.
Subscribe