Keep Warm With Surfanic

The Price Match Promise

Surfanic prices are ultra competitive and we have a trained team of staff regularly checking our competitors prices. If we find a competitor offering the same product in the same condition then we will lower our price online and in store to match.

If you find a product that is priced cheaper online or in store then we will match the price so you can purchase from surfanic at the cheaper price.

Conditions for a Price Match

Surfanic don’t think you will find a product that we offer cheaper anywhere else. However if you can find a product in the same condition for a cheaper price then we will match the price when you buy, or refund the difference for up to 14 days after you’ve purchased from us. We have stores throughout the UK, a website, and a dedicated customer service team at Surfanic HQ giving you the flexibility of how and when you buy from us. This level of service is unrivalled and sets us apart from other online or high street retailers.

When we consider a price match there are some service conditions that we take into account:

Stock

Surfanic stock a huge range of products from multiple brands and with this in mind the competitor has to have the product actually in stock (rather than available to order or out of stock) in order for us to price match.

Postage

A price match is based upon the total value of the purchase including postage. For example if Surfanic sold a product for £30 and a retailer sold it for £20+£10 shipping then a price match would not be issued.

FAQ

What do you mean by in Store?

When we say in store we mean any brick or click retailer. For examle your local high street retailer or their website.

Which prices do we Match?

Surfanic will match the prices publicly available to all customers, based on those displayed in store or online. The price has to be related to an identical product in terms of make, model, size or color. We will not match special prices only given to specific customers – e.g. prices for members, account holders or prices for groups. We also wont match a price only given via 3rd party websites, or with voucher codes.

What if a competitor offers a bundle of products at a discounted price or with a free item

We'll match the total price for the bundle of products if the price of the bundle is publicly available to all customers, and the products in the competitor's bundle are identical to products we sell, including any free items if available.

What if a competitor runs a short term promotion

If a store or website runs a short term offer we may not have the chance to lower our price or price match it. Please contact us in this instance.

Making a Price Match Claim

Please call us on the following 01702 560220 and one of our customer support team will guide you through the price match process.

If you can have the following information ready for our customer support team it will speed up the price match claim:

  • Where you found the item advertised at a lower price
  • The competitors price
  • If you have purchased the product already your online order details or surfanic store purchase details
Keep Warm With Surfanic