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Delivery

Surfanic International Ltd. aims to deliver all items within an acceptable timeframe. However, there may be circumstances beyond Surfanic International Ltd. reasonable control which may cause delay. In such circumstances Surfanic International Ltd. will endeavour to deliver the goods as quickly as possible or resend the goods if they are declared lost in the post.

Any order placed after 2.00pm may not be shipped until the next working day. Any orders placed after 2.00pm on Friday will be dispatched on the following Monday. Please note Surfanic International Ltd. classify a working day as Monday-Friday 9.00am-5pm (excluding Bank Holidays). Deliveries may require a signature on arrival.

If your parcel does not arrive within an acceptable time frame please contact us at customer.services@surfanic.com. Our site is only intended for use by people resident in the United Kingdom and we therefore reserve the right to not accept orders from individual's resident elsewhere.

Roller Bag deliveries - Due to the size of these bags, deliveries can take 2 to 3 working days. Tracking is not always available however if you log into your account you can see when the order was despatched.  You can also call our customer support team on 01702 560220.

Tog24 Products - In order to be able to offer the best range of products available, some goods may need to be despatched from a second warehouse facility. As of 1st August 2015, all Tog24 products will now be shipped from Tog24's warehouse directly. Deliveries made from Tog24 will still be despatched using the method selected at the checkout, but will arrive in a separate delivery to any other items ordered.

Domestic Shipping Costs

 Royal Mail
2nd Class
Royal Mail
1st Class
Guaranteed Next Day (Interlink)
Order Value
£0 - £49.99

Estimated
5 - 7
Working days

Estimated
2 - 3
Working days

Next Day
(Working Day)
UK Mainland £2.99 £3.99 £5.99
Tracked No No YES
Signature required N/A N/A YES

 

 Royal Mail
2nd Class
Royal Mail
1st Class
Guaranteed Next Day (Interlink)
Order Value
£49.99- £99.99

Estimated
5 - 7
Working days

Estimated
2 - 3
Working days

Next Day
(Working Day)
UK Mainland £1.99 £2.99 £4.99
Tracked No No YES
Signature required N/A N/A YES

 

 Royal Mail
2nd Class
Royal Mail
1st Class
Guaranteed Next Day (Interlink)
Order Value
£99.99 - £149.99

Estimated
5 - 7
Working days

Estimated
2 - 3
Working days

Next Day
(Working Day)
UK Mainland Free £1.99 £3.99
Tracked No No YES
Signature required N/A N/A YES

 

 Royal Mail
2nd Class
Royal Mail
1st Class
Guaranteed Next Day (Interlink)
Order Value
Over £149.99

Estimated
5 - 7
Working days

Estimated
2 - 3
Working days

Next Day
(Working Day)
UK Mainland Free Interlink Upgrade Free Interlink Upgrade Free Interlink Upgrade
Tracked YES YES YES
Signature required YES YES YES

 

International Shipping Costs

 InternationalInternationalInternational
 

Estimated
5
Working days

Estimated
5
Working days

Estimated
5
Working days

Value £0 - £99.99 £100 - £249.99 Over £250
Cost £19.99 £14.99 FREE
Tracked YES YES YES

Proof Of Delivery

YES YES YES

Currently we are only able to ship to the following locations:- Belgium, Bulgaria, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Kingdom and Ukraine

Free Postage Offers

Surfanic International Ltd. reserve the right to amend this offer at any time and without prior notice.

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