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Customer Feedback

Customer feedback.

Mr Baker
just wanted to say thanks for a great product.ordered my roma criss cross ski jacket on monday arrived wednesday.great jacket great service,i will be reccommending you to everyone.thanks again

Miss Bradbury
I ordered a hoody, some ski pants and a ski jacket and snood for my son as we are going to canada for christmas, and they arrived today, the delivery time was fantastic, and the clothes are amazing, i have just ordered another 3 hoodys for myself and another pair of ski pants for my son as he loves them, thankyou very much for great gear, cheap prices and speedy delivery. the only improvement you need is more stock!! there are a few things we would like that are out of stock, but everything else is fab xx

Jacqueline Kean
Great jacket, Quick delivery, Great Service Very happy. Thankyou Jacqui

Dave Goody
Hi Guys, Great service. Everything arrived today, so many thanks. Everything fits just right except her Ski Pants which are very long. She even got the tape out and the legs are 32” and she is only 5’2!

John Spain
Many thanks for your fabulous service in exchanging my wifes ski pants. I posted them on Monday and have just received the replacement. They fit great. Exceptional service Thanks again John Spain

Robert Baines
I returned home from work today to find that my new Surfanic Dogtooth Cross pants had been delivered! I just wanted to take the time to e-mail you and say thank you for arranging this for me. The service I've received from you has been excellent, quick and simple! You're a credit to Surfanic! I feel bad that I had to raise my issue in such a way but having got nowhere for weeks with all the other contact methods I felt it was worth a try. I hope that by returning my faulty pants it enables you to progress your items further for next season. I just wish to thank you and anyone else involved in resolving my issue once again, all that's left now is for me to get back on the slopes! Many many thanks,

Jonathan Lauder
Hi, Thanks for the Snood once again. I have passed your details to our Football Club, London Maccabi Lions to see If any other Parents want to order anything. Kind regards, Jonathan

Hayley Skelton
Hi, A big thanks, the jacket is amazing! I love how many pockets it has and that I can detach the hood. The mittens are lovely and soft inside. And to top it off a free neck warmer! Although you don't have pants in my size, I will definately be ordering them once they are in stock! Delivery was very quick too, my order came the next day! I have recommended you to all my friends! Thanks Surfanic Hayley

Simon Evans
Hi, Just want to say i recieved my gloves today. Thanks for the speedy delivery and top quality customer service. P.s thanks for the snood!! Thanks Simon

Russ Alch
I received the replacement jacket from you. Thanks very much for doing this, it is much appreciated. Your customer service is top notch and I love the new jacket. I have had no problem in recommending Surfanic snow gear to my friends. Thanks again, RUSS

Lindy Holston
I can't tell you how pleased I am with your ski gear. I bought the trousers and the jacket. I kept discovering more and more pockets! Thank you for thinking of everything!! I love the zip vents in the trousers too. Wonderful!!! So it's not only snowboarders who wear your clothing! Worked well in snow and sun! It really is windproof and waterproof! I LOVE this jacket! It is so comfortable, so practical, brilliant fabric design...so many ski jackets are sooo boring! It has everything you could think of down to the detachable goggle wipe!! The trousers were great too. Thanks guys for making such a great product!

Peter Gammon
Dear Sirs It’s very rare (if ever) I have had the time or come to that, the service, when I thought “its worth an email”, especially when you’re probably used to receiving complaints and negative feedback. I own a service orientated business, and understand the importance of customer satisfaction, repeat business and overall service deliver. This email is to quickly say, thank you. Great and easy to navigate web site, clear purchasing process, good value products, next day delivery (I was expecting 3 days) so you have exceeded my expectations, good quality goods.........and I also received some free badges and a neck warmer (which I was close to buying anyway).All in all, you have a very satisfied customer, who has now recommend your company to 350 of my staff. Well done, and let’s hope the ski trip goes as well.!!!

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